We are confident in the quality and workmanship of our furniture.
If you are dissatisfied with your purchase, we offer a 12 month warranty on all our of products.
Please refer to the guidelines below in regards to our warranty terms and conditions, and do not hesitate to contact us if you have any specific questions about our warranty coverage.
It is generally accepted that all furniture sold in New Zealand to consumers must be guaranteed under the Consumer Guarantees Act. This act covers faulty workmanship and materials. It also covers you, if the product is not fit for the purpose it was intended. Fair wear and tear, evidence of mistreatment, and items purchased for business use will not be covered under the Act.
Wood & MDF Warranty – 12 months
Timber furniture is under a 12 month warranty, which covers against defective material and poor workmanship. Timber products, being a natural material, are subject to change and movement. Normal wear and tear, changes to the appearance of the item due to expansion and contraction of timber as it reacts to climatic changes in its environment, improper care and damage from sunlight and excessive temperatures are not circumstances covered under warranty. Natural variations in colour, knots, stress marks, are not considered defects of workmanship and materials and therefore not covered under warranty. Furniture made from recycled wood may have insect markings and/or nail holes and is not considered a warranty claim, but is considered a feature of these products.
Mechanical Warranty – 12 months
Mechanical components include drawer and door slides, lighting, locks, and door hinges. These components carry a 12 month warranty against manufacturing defects. Normal wear and tear, breakage due to improper use, or lack of care is not covered under warranty.
Fabric – 12 months
Upholstery fabrics are under warranty for 12 months against manufacturing defects such as seam slippage, fraying, and dye transfers. This warranty does not cover wearing, wrinkling, fading, pilling, or fabric that has been treated with consumer applied soil repellent.