Warranty
We take pride in the quality of our furniture and stand behind every piece we sell. That's why all eHome Furniture products are backed by a 12-month manufacturer's warranty against defects in materials and workmanship.
This warranty is provided in addition to your rights under the Consumer Guarantees Act 1993, which cannot be excluded or limited.
What is Covered
Our warranty covers manufacturing defects that arise under normal residential use, including:
- defects in materials or workmanship
- faulty drawer runners and hinges
- manufacturing faults affecting the normal use of the product
If a manufacturing fault occurs during the warranty period, we will assess the issue and, where appropriate, repair, replace, or refund the product.
What is Not Covered
Our warranty does not cover:
- normal wear and tear
- accidental damage or misuse
- damage caused by improper assembly, modification, or repair by a third party
- damage caused by exposure to excessive moisture, direct sunlight, or extreme temperatures
- natural variations in timber, including grain, colour, knots, and seasonal movement, which are characteristics of solid wood rather than manufacturing defects
Solid Wood Furniture
Our furniture is crafted from solid New Zealand pine. As a natural material, timber will respond to changes in temperature and humidity over time. Small variations in colour, grain, texture, and seasonal expansion or contraction are a normal characteristic of solid wood and are not considered defects.
Making a Warranty Claim
If you believe your furniture has a manufacturing fault, please contact us as soon as possible at info@ehomefurniture.co.nz or 021 170 2892.
To help us assess your claim, please include:
- your order number
- a description of the issue
- photographs showing the affected area
We'll review your claim promptly and work with you to find the most appropriate solution.