Returns and customer guarantees

We want you to be completely satisfied with your purchase. If you experience any issues with your order, please contact us and we'll work with you to find the right solution.

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

Change of Mind

Please choose carefully, as we do not offer refunds or exchanges if you change your mind. We recommend checking product dimensions carefully to ensure your furniture is suitable for your space and accessways before placing your order.

Faulty, Damaged or Incorrect Items

If your order arrives damaged, faulty, or you have received the incorrect item, please contact us as soon as possible at info@ehomefurniture.co.nz or 021 170 2892.

Where possible, please inspect your furniture upon delivery and notify us of any transit damage within 48 hours. This helps us resolve freight-related issues quickly. Please include photographs and a brief description of the issue so we can assess your claim promptly.

Depending on the nature of the issue, we may arrange a repair, replacement or refund in accordance with the Consumer Guarantees Act 1993.

Shipping

Shipping and delivery charges are generally non-refundable unless the return is the result of a faulty product, an incorrect item being supplied, or where required under New Zealand consumer law.